Rooms Plus Privacy Policy

Privacy Policy

Who we are

Our website address is: https://roomsplus.uk.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site.
We call this “Device Information”.

We also collect information when you make or attempt to make a purchase, including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
We call this “Order Information”.

When we talk about “Personal Information”, we mean both Device Information and Order Information.

How We Collect Device Information

  • Cookies: Data files placed on your device that may include an anonymous unique identifier. For more info, or to disable cookies, visit www.allaboutcookies.org.
  • Log files: Track actions on the site and collect data including IP address, browser type, ISP, referring/exit pages and timestamps.
  • Web beacons, tags, pixels: Electronic files used to record browsing behaviour.

How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfil orders placed through the site (including processing payment, arranging shipping, and providing invoices/order confirmations).
  • Communicate with you.
  • Screen for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services (if in line with preferences you’ve shared).

We use Device Information to help screen for risk and fraud (particularly your IP address), and more generally to improve and optimise our site.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above.

For example, we use Google Analytics to understand how our customers use the site.

We may also share your information to comply with applicable laws, respond to lawful requests (like subpoenas), or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted ads or marketing communications we believe could interest you.Learn more about targeted advertising here:
Network Advertising Initiative – How It Works

Comments

When visitors leave comments, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent to help spam detection.

If you leave a comment, you may opt in to saving your name, email and website in cookies. These are for convenience so you don’t have to re-enter details next time. Cookies last for one year.

Media

If you upload images to the site, you should avoid uploading images with embedded location data (EXIF GPS) as visitors can download and extract this data.

Embedded Content From Other Websites

Articles and posts on this site may include embedded content (e.g. videos, images, articles).
Embedded content behaves in the same way as if you visited the other site directly, meaning those sites may collect data, use cookies and track your interaction with their content.

Your Rights

If you are a European resident, you have the right to:

  • Access personal information we hold about you.
  • Request correction, update, or deletion of your data.

To exercise these rights, please contact us (details below).

Data Retention

When you place an order, we retain your Order Information unless and until you ask us to delete it.

Comments and their metadata may be retained indefinitely, so we can recognise follow-up comments.

What Rights You Have Over Your Data

If you have an account or left comments, you can request an exported file of the personal data we hold about you. You can also request erasure of this data (except data we are required to keep for administrative, legal or security reasons).

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Changes

We may update this privacy policy from time to time, for example due to changes in our practices or for legal/regulatory reasons.

Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please email us at:
📧 privacy@roomsplus.uk